Cancellation Policy
At Aloha Fingerprints, we value your time and ours, and we strive to provide professional and efficient service to all our customers. To ensure fairness and accommodate as many clients as possible, we have implemented the following appointment cancellation policy:
1. Cancellation Notice
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. This allows us to offer your time slot to another customer.
2. Late Cancellations
Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee of 50% of the service cost.
3. No-Show Policy
If you do not show up for your scheduled appointment and fail to notify us, the full-service cost will apply.
4. Rescheduling
You can reschedule your appointment at no extra cost as long as the request is made 24 hours or more in advance.
5. Self-Service Cancellation and Rescheduling
For your convenience, customers who create an account with us can cancel or reschedule their appointments anytime through their customer panel.
6. How to Cancel or Reschedule
To cancel or reschedule, you can:
Log in to your customer panel and make the changes yourself, or
Call us at 623-223-8577 or email us at info@alohafingerprints.com.
We understand that life happens, and we’ll always do our best to work with you. Mahalo for your understanding and respect of our time!
